![]() I don’t know what “cloud sync” means or how it relates to face or touch unlock.Įnabling cloud sync on your device allows you to sign in using face or touch unlock on different devices. That way, you have a back-up authentication method to use for signing in in case you lose one. To prevent having to delete your account in the future, we strongly recommend setting up more than one authentication method. ![]() Please contact us if you need assistance. If face or touch unlock is tied to your device and you don’t have access to that particular device any longer, you may need to delete your account and create a new one. Having bluetooth or cloud sync enabled allows your face or touch unlock credential to be shared between your devices. I lost my phone or got a new phone, and now I can’t use face or touch unlock to sign in.įace or touch unlock will only work on the original device you set it up with unless you set up face or touch unlock on a newer device and browser that supports passkeys, and has bluetooth or cloud sync between your accounts enabled. Contact our help desk if you need assistance. If you are still having trouble, you may need to delete your account. When you set up face or touch unlock, you create a passkey on your device. ![]()
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